Purple Dot Pre-Order FAQs

What is Purple Dot?

Purple Dot is a leading technology provider to help make pre-order experiences operationally smooth, and trusted by our customers like you. They help ensure you are always up to date about your pre-order and offer a self-service portal for you to do things like change your shipping address or amend your order. Purple Dot also guarantees your pre-order will ship, or your money back: offering you the extra assurance you need.

How is a pre-order different from a regular order?

When you place a regular order, payment is processed immediately and your item ships right away. With a pre-order, payment is also taken at the time of purchase, but your item will ship once it becomes available. This lets you secure your item in advance and be among the first to receive it when it’s released.

What do I need to provide when I make a pre-order?

You will need to provide your email, shipping address and card details, as you would during a normal checkout process. All communications will be sent to your email address, including your unique pre-order reference number, any updates to shipping dates, and details to access our self-service portal to check or amend your pre-order anytime before it ships.

Can I use a discount code on pre-orders?

You can use select discount codes on pre-orders. Discount codes must be entered at the time of purchase, as we are unable to apply them retroactively once your pre-order is placed. Some discounts are not eligible for use on pre-orders, including sitewide discounts. Only 1 discount code can be used per pre-order.

Can I pre-order multiple items at once?

Yes, your pre-order can include multiple items. Items may ship separately. For more information, see Shipping and Delivery FAQs below.

Can I add in-stock items to my pre-order?

No, pre-order items must be purchased separately from in-stock items.

Can I gift a pre-order?

Yes, you can absolutely gift a pre-order! When placing the pre-order, simply enter the recipient’s shipping address at checkout. This way, your gift will be sent directly to them once it ships.

What are my payment options with pre-orders via Purple Dot?

Purple Dot accepts all the major card networks - Visa, MasterCard and American Express.

You may also use a tonies® Digital Gift Card as a supplementary payment method. Store credit may not be used on pre-orders at this time.

Does my pre-order guarantee receiving the product? Will I receive the exact products advertised?

Pre-ordering guarantees your spot to receive the product. You will receive the exact items you ordered as advertised. If there are any changes or updates, we will communicate them promptly to keep you informed.

I’m having issues placing a pre-order. How can I get support?

Please contact our Customer Happiness team here with any pre-order issues.

Will I be charged shipping and GST for my pre-order?

Pre-orders under AUD $50 are subject to our standard shipping rate, while those of AUD $50 or more qualify for free shipping. A 10% GST is already included in the product price, so no additional tax will be added at checkout.

Can pre-orders ship outside Australia?

Unfortunately, we are unable to ship pre-orders outside of Australia at this time. Pre-orders may still be available in your country—please visit your local tonies® website to see what’s offered.

What date will my pre-order ship? Will I be notified when it ships?

Pre-order shipping dates are shown on product pages. The estimated shipping dates of the latest expected item in your pre-order are provided in checkout, in your pre-order confirmation email, and can be viewed anytime in the self-service portal. If shipping is delayed for any reason, you will be notified via email.

If your pre-order contains items with multiple shipping dates, each item in your pre-order will ship as it becomes available.

Will I know if the shipping date changes for my pre-order?

Yes! Purple Dot will trigger an automatic email in the event of a shipping date change. You can also check the estimated shipping date via the self-service portal anytime.

Can I cancel my pre-order before it ships?

Yes, pre-orders can be cancelled free of charge before they are shipped. To cancel, visit our self-service portal and click ‘cancel’ or submit a support request.

How can I see updates about my pre-order?

You can view up-to-date information on your order by logging into our self-service portal.

Can I change my shipping address?

Yes! Log in to your pre-order self-service portal here to update your shipping address.

Can I change my email address?

Yes! Please submit a support request with your updated email address, and a Customer Happiness team member will get this updated for you. You will then receive an updated pre-order confirmation email.

What happens if I cancel my pre-order?

Pre-orders can be cancelled free of charge before they are shipped. To cancel, visit our self-service portal and click ‘cancel’ or submit a support request.

Is my payment information safe?

Payment information is processed securely by Stripe. No card details are transferred to or held by tonies® or Purple Dot. All transactions take place via connections secured with the latest industry-standard security protocols. 

Can I return pre-orders? 

Yes, pre-orders can be returned and are subject to our regular return policies. Please submit a support request to begin a return.

When will I be refunded?

Refunds are issued to the debit or credit card used at checkout and will be processed within 3-5 business days, depending on your bank.

To offer you Purple Dot pre-orders, we pass Purple Dot certain aspects of your personal information, such as contact and order details. You can find general information about Purple Dot here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Purple Dot's privacy policy.